Common Problems
Why doesn't the Emulator work after a Java update
Maybe a Java Version issue.
Java Help after Updating Java
How to enable Compatibility Mode with Internet Explorer 10
Compatibility Mode with Internet Explorer 10
With Internet Explorer 10 the page hangs indefinitely
when launching the Emulator.Why?
This may just be a IE browser setting.
Internet Explorer 10 Compatibility
What can I do if I see "Burlington Northern
Santa Fe Mainframe Emulation" but nothing is happening?
Check to see if there are any changes to your system. Clear
the memory and disk cache. Shut down and restart the browser.
to see browser options that may help resolve the issue.
The Emulator is not launching when using Windows 8? Why?
This can be caused if the Java run time components are missing. With Windows 8, Java is not preinstalled and the following link contains directions for installing Java.
How to install Java.
Also, with Windows 8 you must launch IE from the Desktop Tile, and have the Compatibility view enable in the Browser.
How do I clear my memory and disk cache?
Microsoft Internet Explorer
From the Tools menu, select the Internet Options menu
item. Select the General tab on the dialog window. Click the Delete
Files button in the Temporary Internet Files box. It will ask
you if you're sure that you wish to delete files. Check the box
next to Delete All Offline Content then click on OK.
To see options on different browsers, click
here. Back
to Top
I submit the Login Name and Password and
immediately get redirected back to the logon page or the emulator
start page. Why?
This problem can be the result of one of two reasons:
1. You attempted to access the emulator from a web site other
than https://www.bnsf.com/webconnect/.
2. The use of Internet firewall software on your computer. (Example:
Norton Personal Firewall or Microsoft Internet Connection Firewall)
In many cases, we have found the firewall software to be the source
of the problem. Please disable the firewall software and attempt
to access the emulator again.
Why do I get a red "Token Invalid"
screen when I start the emulator?
The emulator is secured by use of a token issued by BNSF.
Click here for
detailed information on this error.
The emulator appears to load and I see
the New Default 3270 Session button, but I don't see the emulator.
What can I do?
Check the Start bar where you normally see programs you have opened
and running. If you can see an item there labeled BNSF Railway
- 3270 then use the right mouse button to click on it. Select
Maximize from the menu. You should see your emulator appear full-screen.
Back to Top
Browser Problems
Why do other web sites work on my computer?
The mainframe emulator is not comparable to most web sites
because it uses advanced Java technology. You must have a Java
and Javascript enabled browser that is capable of downloading
a Java applet. See System
Requirements for approved browsers. Back
to Top
Does the emulator work with WebTV?
Why does WebTV claim to be able to access the same web
sites as Netscape and Microsoft browsers but it will not work
on the mainframe emulator?
It is true that WebTV can access BNSF.s home page (www.bnsf.com),
but you must be able to do more than access our web page to use
the emulator. WebTV does not contain the advanced java technology
required to run the emulator. Back
to Top
Why can't I get the emulator to work through
America Online?
The browser supplied by America Online uses proprietary technology
and will not work. If you are on AOL, see the Requirements
page for approved browsers. Back to Top
Do I need a new browser?
We recommend that you use Microsoft Internet Explorer (6.0
and above).
The emulator does not work with Chrome. Generally, you need
a new browser if your browser does not support Java or you are
using the AOL browser. See the System
Requirements page for the latest information about browsers.
Back to Top
How can I tell if my browser meets the system
requirements?
Go to the Help menu on your browser and select the .About Internet Explorer.
option. You will see the Version information displayed.
Back
to Top
Why doesn't the new version work for me when
the old version did?
You might need a new browser. Please see the "How do I get
a new browser?" question below. Back
to Top
How do I get a new browser?
Microsoft offers their browsers for free.
To get a Microsoft browser, click
here.
. Back to Top
How can I see the Java error messages?
Microsoft Internet Explorer
From the Tools menu, select the Internet Options menu
item. Select the Advanced tab on the dialog window. The box next
Enable Java logging should be checked. The Java log messages will
appear in the Javalog.txt in the Windows\Java folder.
How do I clear my memory and disk cache?
From the Tools menu, select the Internet Options menu
item. Select the General tab on the dialog window. Click the Delete
Files button in the Temporary Internet Files box. It will ask
you if you're sure that you wish to delete files. Check the box
next to Delete All Offline Content then click on OK.
. Back to Top
How do I disable a proxy server?
If you are running on a corporate network, please see your
network administrator about accessing the emulator from behind
your firewall. Otherwise, here are instructions.
Back to Top
Microsoft Internet Explorer
From the Tools menu, select the Internet Options menu
item. Select the Connections tab on the dialog window. If you're
using home broadband, click on the LAN settings button. If you're
using a dialup connection, click on the connection you're using
then click on the Settings button. In both cases, make sure that
all of the checkboxes are not checked. Back
to Top
Logon Problems
Why isn't the page accepting my logon ID
and password?
Special IDs are set up for the different groups accessing
the emulator. The ID and password are case sensitive, so be sure
that you do not have Caps Lock on. This web page will not accept
your mainframe ID and password. If you do not know the special
ID and password, please see the next question below. If you know
a valid logon ID and password, then you might have mistyped it.
You should try retyping it in order to get it to work. If you
still have problems, clear your memory and disk cache, reload
the page and try again. Back
to Top
How can I get the special ID and password
for the emulator?
The password for this page is supplied by your supervisor.
This is not your mainframe ID and password. If you do not know
the ID to use for crew calling access, contact the Mainframe Web
group at mainframe.web@bnsf.com. Back
to Top
Why does the emulator applet launch but then
not accept my mainframe login?
If the emulator applet comes up successfully, you should be
able to do everything that you can do from a mainframe terminal
at work. It is possible that your access or password has been
changed. Contact the TSOC for further help. Back
to Top
General Problems
Why can't I see all of the data?
What if I can't see the PF key buttons on the emulator?
Some monitors may not show the PF key buttons or all of the data
on a page. Decrease the font size on the Font Size menu
of the emulator if some data is not visible. Back
to Top
Why are my previous settings not saved when
I launch another mainframe emulator?
When you make a change to your emulator settings, select the
File menu in the emulator window and click on Save User Settings.
This will store your personal settings directly on your computer.
You may also need to give the emulator your appropriate location
information. Back to Top
What if my terminal location is not saved
when I go to another screen?
You can enter the command CHGTUBE to save the terminal information
from screen to screen. If you do not have access to this
command, you will have to contact the TSOC. Back
to Top
How can I print from the emulator?
To print the emulator screen display, select Print
from the File menu. The "Print Dialog"
window will open. This is the same dialog window which opens when
you are printing from any other desktop application (i.e. MS Word,
Excel etc) Using this window, you may select your printer, change
the print quality, number of copies, etc. Back
to Top
Additional Help
How can I get help?
If you are not able to find the solution to your problem in
these web pages, click the Support
button for instructions on how to request help. For faster response,
please provide all of the requested information even if it does
not seem to apply to your problem. Back
to Top
When should I contact the TSOC?
The phone number for the TSOC is on the company line, 593-4357
or 1-800-HELP649. You should contact the TSOC if there is
a system outage or if you are having mainframe problems.
If the applet starts with a red bar on the screen and a message
that says .OC://WebConnect server has disconnected client., then
there is probably an outage.
Back
to Top
Why do I get the error message .PSC4 is
not recognized.?
We cannot help you with this problem. You must contact
the TSOC. Back
to Top
