Support for this installation of BNSF Mainframe on the Web is
currently provided by the BNSF TSOC. Direct questions to the TSOC
at 593-4357 (Internal) or 1-800-HELP649 (External).
Be prepared to provide all of the following information.
Without this information, it will take longer for us to help you.
- Your name
- Your phone number where a support analyst may contact you
- Description of the problem (including what page the problem
is on)
- Error messages and/or Java Console log messages
- Name and phone number of your Internet Service Provider
- Version of Your Internet Explorer browser
- Operating system (i.e. Windows 7)
- Date and time you tried to access "BNSF Mainframe Emulator"
Please check the Frequently Asked Questions for further assistance.
