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logo for bnsf - attempt 1
logo for bnsf - attempt 1

Support Services

Whatever you're shipping, we offer a range of value-added services to support every stage of the shipment life cycle.

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Value-added services

Rail shipping involves many moving parts, but you don't have to manage them alone. As your rail partner, BNSF helps guide you from planning through delivery, giving you greater confidence and visibility throughout the shipping process.

Understanding demurrage and storage fees can help you improve railcar utilization, reduce dwell time and keep shipments moving efficiently. These fees apply when railcars are held for loading or unloading beyond allowed timeframes and help support network efficiency and service reliability.

Demurrage and storage

BNSF digital tools

BNSF's secure digital tools help streamline shipment management from origin to destination. Through the BNSF Customer Portal, you can track shipments in real time, manage billing and receive customized daily or hourly reports for greater visibility and control.

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OT-57 private car registration

Private equipment guidelines

The following guidelines apply to privately marked equipment when BNSF serves as the originating line-haul carrier:

  • Private rail equipment must comply with the Association of American Railroads (AAR) Circular OT-5, which governs reporting marks and mechanical designations. Privately marked equipment must also be registered through the OT-57 process administered by Railinc. Additional information is available through Railinc's Loading Authority (OT-57) program.
  • Companies that control private equipment are responsible for managing the movement of empty equipment to BNSF origin locations and connecting carrier locations to help maintain network fluidity.
  • BNSF may require controlling entities to move equipment off-line at their expense to support network fluidity.
  • Private equipment may be subject to charges when held for loading, unloading or other purposes.

Meet your rail sales experts

Our rail experts are ready to help you navigate reload shipping. We'll provide insights, guidance and support to help you optimize your supply chain and achieve your business goals.

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Offerings

Explore ways to ship

By product

Find shipping solutions tailored to your commodity, supported by resources and expertise designed for your industry's unique needs.

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By product
By method

Explore transportation options that fit your supply chain, from intermodal and individual railcar shipping to specialized service solutions.

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By method
By region

Discover shipping opportunities, network access and market insights tailored to the regions where you do business.

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By region

New to rail shipping?

Learn the basics of rail shipping, understand how the process works and find the resources you need to get started.