BNSF Advantage
Your Trusted Partner for Shipment Support
Get support, self-service tools and dedicated assistance to help keep your shipments on track.
Get support, self-service tools and dedicated assistance to help keep your shipments on track.
Customer-focused service and support
Our customers come first. We listen, collaborate and tailor our services to help customers achieve their transportation goals and improve supply chain performance.
Collaboration that drives results
BNSF works closely with customers through dedicated teams and advisory groups that help strengthen supply chain performance and support long-term growth. We connect customers with the knowledge, tools and partnerships they need to move shipments with confidence.
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Customer Advisory Board (CAB)
BNSF's executive leadership team meets regularly with a core group of customers representing multiple industries and transportation needs. These discussions focus on industry trends, network performance, future plans and market strategies that help customers reach their business objectives.
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Intermodal Solutions Team
Our dedicated team of intermodal specialists works directly with customers to identify opportunities to improve supply chain efficiency and performance.
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First and Last Mile Team
Our First and Last Mile Team focuses on individual railcar growth and tailored solutions that help customers expand their business and improve service performance.
Support when you need it
Get answers, resolve issues, and access the resources you need through a team committed to your success.
Support when you need it
Access resources, guidance and support
from a team committed to helping your business succeed.
Working with customers and communities, BNSF helps build stronger, more efficient and future-ready supply chains.
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Economic Development Specialists
Our specialists work alongside intermodal and carload teams to help customers plan and develop rail-served facilities that support long-term growth.
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Sustainability Freight Leadership Council (SFLC)
We collaborate with customers to gather insights and identify shared actions that help reduce carbon emissions and build more sustainable supply chains.
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Agricultural Rail Business Council (ARB)
The Agricultural Rail Business Council provides a forum for customer input, industry discussion and arbitration. Agricultural development managers also serve as liaisons between BNSF and agricultural communities across the states they support.
Meet your rail sales experts
Our team is ready to help you navigate reload shipping. We provide the insights, guidance and support you need to optimize your supply chain and achieve your business goals.
Stay informed with customer notifications
Stay up to date on the latest BNSF service updates, tools, pricing information and facility news.