BNSF Intermodal: 2024 Christmas and New Year's Operating Plan
TRAIN SERVICE
This year, BNSF will observe the Christmas holiday on Tuesday, December 24, and Wednesday, December 25, and the New Year's holiday on Tuesday, December 31, and Wednesday, January 1, 2025.
The number of trains operating on BNSF track is typically lower over the Christmas and New Year's holidays due to reduced freight volume. BNSF's Intermodal holiday operating plan will adjust operations to account for this potential reduction in traffic. As a result, shipments from Tuesday, December 24, through Friday, January 3, 2025, may experience delays of approximately 24 to 48 hours. Connecting carriers who have reduced operations for the holidays may cause delays on interline traffic.
INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period. As a reminder, BNSF will add a standard $150 credit for every unit that outgates on a BNSF storage holiday as defined in BNSF’s Intermodal Rules and Policies Guide (located in the Rules and Publications section of our Customer Portal - must be logged in for viewing) from any BNSF-operated intermodal facility (Group 1 or 2). Storage credits may be accessed and applied to any unit at any BNSF facility via the Intermodal Storage Credit Tool in the Web Tools section of our Customer Portal.
CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF’s Tracing web tool by logging in to the BNSF Customer Portal with your username and password and selecting the Trace tab on the Home page. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.
Customer Support will maintain a limited staff on Christmas Eve and New Year's Eve until 6 p.m. Normal coverage will resume on the Thursday following each holiday.
Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.