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Safety and Security

NameContact
Emergencies1-800-832-5452 option 1
Report Trespassers or Criminal Activity1-800-832-5452 option 3
Make an Anonymous Report1-800-832-5452 option 4
Supply Chain Security1-800-507-9227
Careers

BNSF Police Team

NameTitle
Chief of Police
Chief Special Agent, Southeast Corridor: Alabama, Arkansas, Georgia, Kansas, Louisiana, Missouri, Mississippi, Oklahoma, Tennessee, Texas
Chief Special Agent, Northeast Corridor: Iowa, Illinois, Michigan, Minnesota, Wisconsin
Chief Special Agent, Northwest Corridor: Canada, Colorado, Idaho, Montana, Nebraska, North Dakota, Oregon, South Dakota, Utah, Washington, Wyoming
Chief Special Agent, Southwest Corridor: Arizona, California, New Mexico, Nevada
Chief Special Agent, Special Investigations Team

Customers

New to BNSF?

New to Rail or BNSF?

Connect with BNSF

Intermodal Solutions

Contact Us

Customer Assistance

Customer Support

Shipment support questions: 888-428-BNSF (2673)

See a phone option guide.

Careers

Community Questions

Please use our Contact Us form. Use of this form will help us to direct your inquiry to the right person and track the progress of our response.

Fixed Income Investors

For all questions relating to BNSF issued debt securities, please contact: 

NameTitleContact
Beth MillerAssistant Vice President Treasury and Risk Management & Treasurer817-352-3478


Government Affairs

BNSF state and federal government affairs teams work to educate and inform public policymakers at local, state, and federal levels. Our focus is primarily on legislative and regulatory matters, but we also work with communities to seek solutions of mutual interest.

Geographical Areas 


AreaNameContactLocation
1New Mexico, Oklahoma, Texas
Exec. Director, State Govt. Affairs
Tel: 512-517-85351005 Congress Avenue,
Suite 1070
Austin, TX 78701
2Alabama, Arkansas, Louisiana, Mississippi, Tennessee
Exec. Director, State Govt. Affairs
Tel: 901-433-50405280 East Shelby Drive
Memphis, TN  38118
3Arizona, Colorado, Utah, Wyoming
Exec. Director, State Govt. Affairs
Tel: 303-480-7406P.O. Box 630317
Littleton, CO 80163-0137
4California, Nevada
Exec. Director, State Govt. Affairs
Tel: 209-460-6228921 11th Street,
Suite 601
Sacramento, CA 95814
5Community Issues for So. California
Regional AVP, State Govt. Affairs
Tel: 323-267-4041921 11th Street,
Suite 601
Sacramento, CA 95814
6Idaho, Montana
Exec. Director, State Govt. Affairs
Tel: 406-256-4047800 North Last Chance Gulch,
Suite 101
Helena, MT 59601
7Illinois, Iowa, Kentucky, Wisconsin
Exec. Director, State Govt. Affairs
Tel: 312-850-5678547 W. Jackson Blvd.,
Ste. 1509
Chicago, IL 60661
8Kansas, Missouri, Nebraska
Exec. Director, State Govt. Affairs
Tel: 913-551-42024515 Kansas Avenue
Kansas City, KS 66106
9Minnesota, North Dakota, South Dakota
Exec. Director, State Govt. Affairs
Tel: 651-298-2458525 Park Street,
Suite 110
St. Paul, MN 55103
10Oregon, Washington, BC
Regional AVP, State Govt. Affairs
Tel: 206-625-61352454 Occidental Ave. So.,
Bldg. 1A
Seattle, WA 98134

Headquarters

NameContactLocation

AVP State Govt. Affairs
Tel: 817-352-22962500 Lou Menk Dr.
Ft. Worth, TX 76131

P.O. Box 961039
Ft. Worth, TX 76161-0039

Manager, State Govt. Affairs
Tel: 817-352-2326

Legislative Analyst
Tel: 817-352-2356

Washington, DC


VP, Federal Govt. Affairs
Tel: 202-347-8662

General Director, Federal Govt. Affairs
Tel: 202-347-8671
Fax: 202-347-8675

Director Federal Govt. Affairs
Tel: 202-347-8704
Fax: 202-347-8675

Manager, Federal Government Affairs
Treasurer, BNSF RailPAC
Tel: 202-347-8662
Fax: 202-347-8675

Manager, Federal Government Affairs
(202) 347-8703

Public Affairs/Media Relations

Regional News Media Contacts

NameContactLocation

Director, Public Affairs
Tel: 817-867-6427
Fax: 817-352-7925
Alabama, Arkansas, Louisiana, Mississippi, Tennessee, Texas

Director, Public Affairs
Tel: 909-386-4140
Fax: 909-386-4170
Arizona, California

Director, Public Affairs
Tel: 406-399-0330Montana, Wyoming

Director, Public Affairs
Tel: 763-782-3212
Fax: 763-782-3432
Manitoba, Minnesota, North Dakota, South Dakota, Wisconsin

Director, Public Affairs
Tel: 206-625-6220
Fax: 206-625-6652
British Columbia, Idaho, Oregon, Washington

Director, Public Affairs
Tel: 303-480-6219
Fax: 303-480-6442
Colorado, Nevada, New Mexico, Oklahoma, Utah

Director, Public Affairs
Tel: 206-625-6232
Fax: 206-625-6652
Oregon, Washington

Director, Public Affairs
Tel: 817-867-6369
Fax: 817-352-7925
Illinois, Iowa, Kansas, Kentucky, Missouri, Nebraska

Corporate

NameContact

Vice President, Corporate Relations
Tel: 817-867-6250
Fax: 817-352-7925

Director, Corporate Communications
Tel: 817-867-6139
Fax: 817-352-7925

External Corporate Communications Manager
Branding and Logo Licensing
Tel: 817-867-6422
Fax: 817-352-7925

Passenger Service

NameContact
Chicago Suburban Service (Metra)Tel: 312-322-6777
Visit Metra website for schedules and other information
Metro Transit (Minneapolis)Tel: 612-373-3333, option 3
Visit Metro Transit for more information
Sounder Transit (Seattle)Tel: 206-398-5000

Real Estate

Land Revenue Management

BNSF's Real Estate professionals are responsible for management of one of the company's largest assets, land. Assuring an appropriate return for the use or disposition of land, this group oversees land sales, leases, permits and other revenue generating land transactions. In addition they oversee a number of outsource providers, including Jones Lang LaSalle Brokerage, Inc., to facilitate preparation and execution of agreements and negotiation of terms to a mutually acceptable resolution.

Need a Permit?

If you have questions about gaining access to BNSF property, visit our Property Permits & Licenses page.

Rail Development

Are you expanding or developing a new facility? You can count on BNSF experts to help educate you on the benefits of incorporating our rail network as part of your supply chain solutions. BNSF’s Economic Development team can help guide you through all aspects of expanding, developing or selecting a site. Consult the table below to identify and contact the regional manager in your specific territory.

For track-related inquiries and incidents, please contact the BNSF Resource Protection Command Center at 1.800.832.5452.

Rail Development Contacts