Our Vision and Values

Our vision is to realize BNSF’s tremendous potential by providing transportation services that consistently meet our customers’ expectations.

Delivering on customer expectations

Our vision is to realize BNSF’s tremendous potential by providing transportation services that consistently meet our customers’ expectations.

A vision statement is only as good as the people who work to bring it to life each day. To live the vision, BNSF's employees embrace a set of shared values:

Listening to customers and doing what it takes to meet their expectations
Empowering one another, showing concern for our colleagues’ well-being and respect for their talents and achievements
Continuously improving by striving to do the right thing safely and efficiently
Celebrating our rich heritage and building on our success as we shape our promising future

Success in living our Vision & Values is evident when we fulfill the highest expectations of our four key stakeholder groups and when:

Our customers find it easy to do business with us as they receive 100 percent on-time, damage-free service, accurate and timely information regarding their shipment and the best transportation value.
Our employees work in a safe and secure environment, are focused on continuous improvement, share in the opportunity for personal and professional growth available to all team members and take pride in their association with BNSF.
Our owners earn financial returns that exceed other railroads and the general market as a result of BNSF’s superior revenue growth and operating ratio and a return on invested capital that is greater than our cost of capital.
The communities we serve benefit from our sensitivity to their interests and to the environment in general, our adherence to the highest legal and ethical standards, and the participation of our company and our employees in community activities.

Code of Conduct

Every BNSF employee is held to the business conduct standards found in the BNSF Code of Conduct, which focuses on ethical behavior, integrity and legal compliance. Each year our salaried employees certify that they understand and will abide by the Code of Conduct.

BNSF Hotline
Employees who are confronted with ethical concerns are encouraged to seek advice from a supervisor or their department leadership. Employees may also contact their Human Resources representative or the Compliance Department. If an employee is uncomfortable calling these contacts, he or she may call the BNSF Hotline at 800-533-BNSF (2673). Calls to the Hotline can remain anonymous and are thoroughly investigated. Retaliation for good faith reporting of an apparent or actual violation of the Code, or for participating in any investigation of a suspected violation, is prohibited.

Explore our code of conduct

Inclusion and belonging

At BNSF, inclusion and belonging have been foundational to our shared vision and values. We’re committed to fostering a workplace where every team member has an equal opportunity to reach their full potential.

We've made significant strides in our journey, but our progress starts with each employee recognizing and valuing the unique perspectives we all bring to the workplace.

By embracing and appreciating each other, we create a more dynamic, inclusive and fulfilling workplace for everyone.