Agricultural Contacts

Area Contact
Group Vice President John H. Miller
Tel: 817-867-6800
Fax: 817-352-7932
Administrative Assistant Monique Walker
Tel: 817-867-6825
Fax: 817-352-7932
General Director
(Wheat and flour)
Barbara Haertling
Tel: 817-867-6305
Fax: 817-352-7934
Director, Wheat Mark Summers
Tel: 817-867-6717
Fax: 817-352-7934
Manager, Wheat
(Southern/western wheat, wheat flour)
Dennis Bell
Tel: 817-867-6702
Fax: 817-352-7934
Marketing Manager
(Barley, malt, oats and pulses)
Eric Gatlin
Tel: 817-867-0661
Fax: 817-352-7934
Manager, Northern Wheat Freight
(Northern wheat, wheat flour)
Jennie Hubert
Tel: 817-867-0654
Fax: 817-352-7934
General Director, Corn Products & Oilseeds
(Corn, soybeans, oilseeds, meals, oils, corn products)
Anne Erickson
Tel: 817-867-6730
Fax: 817-352-7934
Director, Corn & Feed / Oilseeds
Robert Keller
Tel: 817-867-6340
Fax: 817-352-7934
Marketing Manager
(Feed grains, oilseeds, corn flour and meal)
Katie Hofmann
Tel: 817-867-0846
Fax: 817-352-7934
Marketing Manager
(Feeds)
Darrell Faircloth
Tel: 817-867-0745
Fax: 817-352-7934
Marketing Manager
(Feed grains and oilseeds)
Brandon Mortensen
Tel: 817-867-6729
Fax: 817-352-7934
Marketing Manager
(Oils and meals, cottonseed)
Pat Collins
Tel: 817-867-6712
Fax: 817-352-7934
General Director, Fertilizer, Ethanol & Sweeteners Brett Porter
Tel: 817-867-6240
Fax: 817-352-7934
Director, Ethanol and Bulk Foods Keeley Motley
Tel: 817-867-6304
Fax: 817-352-7934
Marketing Manager, Sweeteners
(Corn syrup, starches, sorbitol, sugar, molasses, tallow and tankage)
Nathan Morton
Tel: 817-867-6530
Fax: 817-352-7934
Area Contact
Director Greg Guthrie
Tel: 360-418-6404
Cell: 503-880-4860
Manager Market Support (Nebraska, N. Dakota, S. Dakota) Jon Long
Tel: 701-280-7419
Cell: 701-730-6794
Manager Market Support (Kansas, Colorado, Nebraska, Oklahoma, Texas) Mignon Lambley
Tel: 817-867-6705
Cell: 580-461-1325
Manager Market Support (Illinois, Minnesota, Iowa, Wisconsin) Steve Milligan
Tel: 763-782-3104
Cell: 763-203-4869
Fax: 763-782-3036
Manager Market Support (Montana, Wyoming) Maia LaSalle
Tel: 406-265-0215
Cell: 406-399-0330
Director Mexico Business Unit Victor Valdes
Tel: 817-867-6060
Cell: 817-313-5737
Manager Market Support
(Arizona, California, Idaho, Nevada, Oregon, Utah, Washington)
Roger Hsieh
Tel: 360-418-6271
Cell: 713-857-8661
Area Contact
Director, Planning
(Market, equipment and industrial site analysis)
Nannette Samuelson
Tel: 817-867-6598
Fax: 817-352-7933
Manager, Business Development
Susan Stockstill
Tel: 817-867-6728
Fax: 817-352-7934
Manager, Planning and Development - South Region James Landavazo
Tel: 817-867-6124
Fax: 817-352-7933
Manager, Planning and Development - North Region Eric Gatlin
Tel: 817-867-6134
Fax: 817-352-7933
Analyst, COTS
(COTs, shuttle programs)
Robert DeVahl
Tel: 817-867-6266
Fax: 817-352-7933
Assistant Manager, Planning
(Reporting)
Nicole Hunter
Tel: 817-867-6721
Fax: 817-352-7933
Team Members
  • Renee Bialas
  • John Canavan
  • Jeff Coleman
  • Mary Ann Criswell
  • Melissa Hughes
  • Fritz Doll
  • Shane Hollingsworth
  • Mark Joersz
  • Taylor Keim
  • Shari Merrill
  • Grover Smith
  • Jeffrey Smith
  • Mark W. Stevens
Team Leaders
Area Contact
Director Scott Stoa
Tel: 817-593-6003
Fax: 817-234-7082
Sr. Manager, Performance Analysis Larry Smith
Tel: 817-867-5031
Fax: 817-234-7082
Manager, Fleet Planning and Support Mary Ann Criswell
Tel: 817-593-6150
Fax: 817-234-7082

Use BNSF's secured tools to order equipment, track your shipments, and view equipment characteristics. For equipment assistance, call 1-800-234-9396 or 8-593-6000 (BNSF Network) and use the menu options below.

Desk Menu Option
Unit Empties
North Shuttle Unit Empties 1, 1
South Shuttle Unit Empties 1, 2
Northwest Unit Empties 1, 3
Other Unit Empties 1, 4
Unit Loads
North Shuttle Unit Loads 2, 1
Unit Loads 2, 3
Single Empties
North Single Empties 3, 1
South and Central Single Empties 3, 2
Orders
Order Administration 4
Other Grain Products
Ethanol and D.D.G.S 5, 1
Fertilizer - Potash and Sulphur 5, 2
Syrup 5, 3

Agricultural Equipment Contacts

Area Contact
Manager, Operations Logistics Fleet Management Rick Knutson
Tel: 817-867-6363
Nights Tel: 800-234-9326
8-593-6000 (BNSF Network)

Agricultural System Support

Area Contact
Manager, Ag Planning & Development Asad Halim
Tel: 817-867-6723
Fax: 817-352-7933
Systems Administration
(Pricing updates, rate publications)
Amy Master
Tel: 817-867-6731
Fax: 817-352-7933
Renee Lopez
Tel: 817-593-4060
Fax: 817-352-7933

Customer Support and Marketing Support

Area Contact
Director Greg Guthrie
Tel: 360-418-6404
Cell: 503-880-4860
Manager Market Support (N. Dakota, S. Dakota) Jon Long
Tel: 701-280-7419
Cell: 701-730-6794
Manager Market Support (Kansas, Colorado, Oklahoma, Texas) Mignon Lambley
Tel: 817-867-6705
Cell: 580-461-1325
Manager Market Support (Illinois, Minnesota, Iowa, Wisconsin) Steve Milligan
Tel: 763-782-3104
Cell: 763-203-4869
Fax: 763-782-3036
Manager Market Support (Montana, Nebraska, Wyoming) Katie Hofmann
Tel: 406-256-4059
Cell: 682-444-2754
Director Mexico Business Unit Victor Valdes
Tel: 817-867-6060
Cell: 817-313-5737

Agricultural General Questions

Area Contact
Waybilling, freight bills, demurrage Tel: 888-428-2673,
option 3, 3
eBusiness/EDI Tel: 888-428-2673,
option 4, 1
Diversions Tel: 888-428-2673,
option 3, 2
Customer service issues, bad orders, rejects, respots, releases Tel: 888-428-2673
option 4, 3
Questions about Mexico shipments Customer Support
Tel: 888-428-2673,
option 4, 3

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