BNSF Intermodal: Memorial Day 2024 Operating Plan

Date
May 6, 2024

TRAIN SERVICE
This year, the Memorial Day holiday falls on Monday, May 27. BNSF will continue to operate Intermodal trains over the holiday. However, due to lighter volumes of traffic and possible train consolidations, we anticipate that shipments from Saturday, May 25 through noon on Tuesday, May 28, may experience delays of up to 24 hours. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.

INTERMODAL FACILITY OPERATIONS
Please see the attached matrix for all hub hours during the holiday period. As a reminder, BNSF will add a standard $150 credit for every unit that outgates on a BNSF storage holiday (as defined in BNSF’s Intermodal R&PG) from any BNSF-operated intermodal facility (Group 1 or 2). Storage credits may be accessed and applied to any unit at any BNSF facility via the Intermodal Storage tool on the BNSF Customer Portal.

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF’s Tracing web tool by logging into the customer portal with your username and password and selecting the Trace tab on the Home page. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.

Customer Support will maintain a limited staff on Memorial Day. Normal coverage will resume on Tuesday, May 28.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.