BNSF Service Overview

Service Communications

Get the latest news on matters impacting BNSF service here.

Ensuring Safety and Efficiency

To ensure we continue to operate safely and efficiently, while also meeting the long term demands of our customers, BNSF is making significant investments in constrained parts of the network. Learn about our capital commitment.

Maintaining a Strong, Reliable Network

The largest component of our 2016 capital plan is spending $2.8 billion on maintaining BNSF's 32,500 track miles. Watch this video to learn about how our planned maintenance work keeps the network optimized, safe and reliable.

2016 Capital Maintenance by the Numbers

Maintenance work is essential in order for our infrastructure to remain strong and durable. Here's a snapshot of what BNSF will undertake this year.

Service Communications

Keeping You in the Loop

We understand the importance of communicating with our customers frequently and with transparency as we further strengthen our network throughout 2016.

Network Update

View the latest Network Update

Service Advisory Notifications

Our Service Advisory notifications update you on any temporary changes or interruptions affecting your service.

Customer Letter Notifications

Our Customer Letter notifications inform you on relevant new product and service offerings from BNSF, as well as covering a variety of service-related topics.

Sign up for Customer Notifications

Sign up here for Service Advisory, Customer Letter and other Customer Notifications that will keep you abreast of the latest news on BNSF services, tools, prices and facilities.

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Tell us a little about what you are shipping and one of our shipping experts will be in touch to discuss how BNSF can get you moving. The fields marked with an asterisk (*) are required.

Want to speak with someone now? Please contact us at 800-795-2673.

(i.e., John Doe)


Customer Tools

Our new Customized Rate Profile tool enables you to create, save and run rate reports for the commodities you ship the most and the shipping lanes you most frequently use.

Also, all customers now have to log in to access pricing tools and information. If you do not have your login ID, please register on using our new expedited registration process. Once registered, you will have instant access to pricing information

  • Try the new Carload Shipping Advisor Today
  • Are your locations rail-served
  • Shipment Management on Smart Phones
  • Mexico Shipping
  • Where to Ship
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  • BNSF Video Gallery
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  • Wind Energy
  • Door to Door Transload

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